Shipping Policy

At Whitneyjd, we are committed to providing fast, reliable, and transparent shipping for all orders of our high-quality power tools. Please review our shipping policy below to understand delivery timelines, costs, and other important details.

1. Shipping Locations

We currently ship to all 50 U.S. states (including Alaska and Hawaii) as well as Puerto Rico. We do not offer international shipping at this time.

2. Processing Time

  • Orders are processed within 1-2 business days (Monday-Friday, excluding holidays).
  • Orders placed after 5:00 PM CST will be processed the next business day.
  • During peak seasons (e.g., Black Friday, Christmas), processing may take an additional 1-2 business days.

3. Shipping Methods & Delivery Times

Shipping Method Estimated Delivery Time Cost
Standard Shipping (USPS, UPS Ground) 3-7 business days Free shipping

Note:

  • Delivery times are estimates and do not include processing time.
  • Rural areas may experience slightly longer delivery times.
  • Shipping to Alaska, Hawaii, and Puerto Rico may take 5-10 business days for Standard Shipping.

4. Order Tracking

Once your order ships, you will receive a confirmation email with a tracking number. You can track your package using the carrier’s website (USPS or UPS).

5. Shipping Restrictions

  • Some heavy or oversized items (e.g., large power tool combos) may require freight shipping, which will be calculated at checkout.
  • PO Boxes & APO/FPO addresses are only eligible for USPS shipping.

6. Undeliverable & Returned Packages

If a package is returned to us due to an incorrect address, the customer will be responsible for reshipment costs. To avoid delays, please ensure your shipping details are accurate at checkout.

7. Damaged or Lost Shipments

  • If your package is lost in transit, please contact us at whitneyjaneedavis@whitneyjd.com within 30 days for assistance.
  • If your order arrives damaged, please take photos and contact us immediately for a replacement or refund.

8. Holiday & Weather Delays

Shipping carriers may experience delays during holidays, extreme weather, or unforeseen events. We appreciate your patience during these times.

9. Contact Us

For any shipping-related questions, please reach out to:

Phone: +1 (607) 360-7139
Email: whitneyjaneedavis@whitneyjd.com
Address: 700 N JJ Lemmon Rd Apt 313, Hutchins, TX 75141, United States

Customer Service: Mon - Fri: 9am - 6pm (CST)

Thank you for choosing Whitneyjd for your power tool needs! We appreciate your business and strive to make your shopping experience seamless.

Last Updated: May 11, 2025